Skip to main content
TrustRadius
Workplace from Meta

Workplace from Meta

Overview

What is Workplace from Meta?

Facebook at Work allows users to interact with co-workers through the Facebook interface.

Read more
Recent Reviews

TrustRadius Insights

Workplace by Facebook has become a versatile platform for organizations to improve communication, collaboration, and engagement. Users …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Enterprise Live

$2.00

Cloud
per month per user

Enhanced Admin & Support

$2.00

Cloud
per month per user

Workplace Core

$4.00

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.workplace.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $4 per month per user
Return to navigation

Product Details

What is Workplace from Meta?

Workplace is a business communication tool from Meta that helps teams stay connected in a simple and secure way. With familiar features like Live Video and Groups, users can share information, engage your employees, build culture and connect people anywhere, anytime. It is designed so the user doesn't need to be an IT genius to use it, and so that anyone can pick it up and get started straight away.


Workplace integrates with tools like Office 365, Google Workspace and ServiceNow, or the user can build custom integrations to connect any other tools relied upon. The vendor states that security and privacy are at the heart of Workplace - user data belongs to the user, and it is kept separate from Facebook.


Workplace boasts over 7M users worldwide.

Workplace from Meta Screenshots

Screenshot of Use groups to communicate with a team, region or entire company. Make sure that important updates get to the right people, and listen to feedback through comments and reactions on posScreenshot of News Feed helps every employee stay up to date with the information they care about, without getting distracted by the rest.Screenshot of The Knowledge Library is a new home for your key resources. It's a single place to create, store and share static content such as HR policies or working from home advice on desktop or mobile, so your company knowledge is accessible and discoverable.Screenshot of Go live from a mobile phone or Portal. It's the perfect way to check in with your team, especially when you can't be together in person. And unlike email, you can get feedback or answer questions in real time through comments, likes and reactions.

Workplace from Meta Integrations

Workplace from Meta Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal
Supported LanguagesGerman, English, French, Italian, Japanese, Portuguese, Spanish, Vietnamese

Frequently Asked Questions

Facebook at Work allows users to interact with co-workers through the Facebook interface.

Workplace from Meta starts at $4.

Microsoft Teams, Slack, and Microsoft Yammer are common alternatives for Workplace from Meta.

Reviewers rate Support Rating highest, with a score of 8.4.

The most common users of Workplace from Meta are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(280)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Workplace by Facebook has become a versatile platform for organizations to improve communication, collaboration, and engagement. Users have found it beneficial for various use cases, such as sharing activities and showcasing the work of different departments and teams. The software facilitates collaboration by collecting information and gathering feedback for events. It has also helped create a sense of community, especially for remote or distributed teams. Workplace by Facebook enables effective communication between different departments and teams, making it ideal for inter-department projects. Users appreciate its convenience in sharing large design files and collaborating on projects without relying on email or other channels. The platform has been used for posting, advertising, communicating, promoting, and educating clients about company services. Additionally, it addresses employee communication and engagement issues by running campaigns to improve engagement and address survey feedback. Workplace by Facebook has been especially valuable during the pandemic, allowing organizations to lead teams remotely, make announcements, and facilitate conversations among colleagues at all levels. Its effectiveness in improving corporate culture and morale is evident through enhanced conversations and communication between colleagues, peers, and senior leaders. The software replaces other collaboration tools, improving centralization and organization of team communication. Overall, Workplace by Facebook offers fast and efficient communication through instant messaging, video chats, project collaboration features, and news sharing. It provides an easy way to inform colleagues about daily events, new projects, and provide access to files and forms. The tool saves time in meeting organization through conversational meetings while improving coordination for better teamwork within small organizations. Workplace by Facebook has emerged as a solution to improve collaboration across organizations with its focus on fast communication and organizing collaborative ideas. It reduces reliance on email conversations for remote users while fostering a sense of belonging that increases employee retention within organizations. The platform's success is supported by encouraging leadership communication, active participation from associates, connecting different locations and teams for collaboration purposes using champions or team leads to increase activity on the platform.

Workplace has become an integral part of company-wide communication and collaboration strategies. It serves as the main broadcast communication tool alongside email, enabling themed groups for sharing updates and information among different departments and interests. Workplace Chat is used as the primary direct messaging application for efficient communication throughout the company. The platform significantly reduces internal email traffic while creating communities of interest within the organization. It is valuable in remote work scenarios, allowing employees to stay connected while working from home and facilitating large-scale meetings through broadcasting and recording features. Users utilize Workplace to share tips, personal life experiences, and other relevant information. The software is recommended by users and has been adopted by some of them. Workplace serves as a communications and collaboration platform for sharing ideas, brainstorming, and disseminating important company news and updates. It is also used for quick polling and surveys to gather feedback from employees. New employees are introduced to Workplace as a way to get up to speed quickly and integrate into the company's communication channels. The software has found applications in various departments, such as the research department, where it is used to receive daily work details and for after-office hours communication. In musical organizations, Workplace helps communicate with all workers and maintain effective communication between directors and their teams.

Marketing and sales departments are among the most active users of Workplace, utilizing it to share insights, improve communication, and enhance collaboration within the organization. By solving issues related to communication, organization, and management, Workplace provides a centralized hub for daily interactions and work. This has become especially important during the COVID-19 pandemic when remote work has become prevalent. Workplace enables organizations to broadcast events, celebrations, and announcements to all employees easily. It functions as a central messaging tool for posting updates, creating group chats, and checking in with each other.

Workplace by Facebook finds applications across departments in an organization. For example, HR channels use it to publish urgent updates while providing a platform for colleagues from different departments to discuss activities, share documents, and provide project updates. By keeping the whole organization connected socially and professionally, Workplace contributes to improved employee morale and satisfaction.

Real estate agencies have utilized Workplace to bring all realtors and workers together on one platform for effective communication, document sharing, and referrals. Its implementation brings transparency and employee-friendly communication across the organization.

Workplace serves as the central communications hub of companies looking to foster a sense of belonging among their employees while keeping them updated on important information. In an office that works on geographical map elaboration, Workplace is used to communicate goals, map reviews, delivery times to customers, and analyze factors such as region inclusion. The software also helps connect international offices on one digital platform, allowing employees to share knowledge, collaborate, and get to know one another. Workplace from Facebook meets the communication needs of large organizations with a large number of employees, facilitating 1:1 connections across the globe.

PR departments leverage Workplace to connect with followers on a more direct and personal level, enhancing recruitment efforts and expanding networks. However, some users have faced challenges with integrating Workplace into their workflow due to privacy concerns associated with Facebook.

Overall, Workplace by Facebook has emerged as a versatile tool for organizations to improve communication, collaboration, and engagement. Companies use Workplace on a daily basis for communication, including text and audio calls, sharing important information, project updates, and social posts. It has become an essential platform for group collaboration, project management, meeting assistance, and integration with other applications like Office 365.

Non-profit organizations have found Workplace to be a convenient and easy-to-use tool for file sharing and group chat. It serves as a central hub of communication within organizations, helping members stay informed, aligned, and focused on shared goals. International organizations with offices in multiple countries have adopted Workplace as a forum for networking, social interaction, and collaboration.

The software offers benefits across various departments such as Marketing, where it supports social media management and message hierarchy. Workplace by Facebook replaces the need for multiple disparate technologies by serving as a centralized location for company communications, including internal chats, company announcements, and wikis.

Users who switch from other communication tools like Slack often appreciate Workplace's tidier organization and its ability to discuss different topics in separate publications. Moreover, its familiarity as a Facebook product drives people to use Workplace more than other applications. Its features such as news feed, live streaming, voice and video calls make it a comprehensive solution for effective communication within the organization.

Edelman utilizes Workplace for corporate communications, including updates on policies, benefits, learning opportunities, and document management. The platform also encourages staff networking and socializing, which is especially beneficial for remote employees who may not have regular opportunities for interaction.

In conclusion, Workplace by Facebook has proven to be an invaluable tool for organizations across various industries. By addressing communication challenges and facilitating collaboration and engagement among teams, it empowers employees to work together efficiently regardless of their geographic location. With its wide range of features and versatility in supporting different use cases, Workplace has become an essential part of modern organizational communication strategies.

The user reviews highlight several recommendations for Workplace by Facebook:

  1. Customization ability: Users highly recommend Workplace by Facebook for its customization features, allowing companies to personalize the platform according to their specific needs.

  2. Real-time information sharing: The platform's real-time information sharing capabilities receive praise from users, as it enables efficient communication and collaboration.

  3. Integration with personal Facebook accounts: Users appreciate the seamless integration of Workplace by Facebook with personal Facebook accounts, providing a way to connect with coworkers without adding them to personal social networks.

In addition to these recommendations, users suggest trying Workplace before making a decision, ensuring all employees are onboarded, reducing the number of emails sent, setting guidelines for proper usage, raising awareness through marketing efforts, and maintaining a professional environment on the platform. Some users also mention considering privacy concerns and addressing potential distractions. Overall, Workplace by Facebook is highly recommended for improving communication and employee engagement.

Attribute Ratings

Reviews

(1-25 of 33)
Companies can't remove reviews or game the system. Here's why
Kevin McLennan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Workplace from Meta is being used in the entire Africa Zone at AB InBev - supporting around 13000 employees. We use this platform to address the issues of employee communication and increase employee engagement across the business. On this platform we run various campaigns to push employee engagement further and tackle issues brought up in surveys run each year by the company.
  • Connect employees who are far apart.
  • Allow users to share informal content in a way that is familiar and comfortable
  • Innovate with live video and questions and answers
  • Track engagement on the platform and what interests the users
  • Analytics can always be worked on
  • Layout can be a little intimidating for a new user who isn't used to platforms of this nature
  • requires a healthy amount of admin and behind the scenes work
Workplace from Meta has been an incredible resource over the shift of hybrid working during the pandemic. Because of the platform, we were able to still connect all our employees together when they could not physically connect in the real world. The platform is a one stop shop for employee communication, meetings, live video and content sharing.
Score 10 out of 10
Vetted Review
Verified User
Workplace from Meta is used to connect our 15 international offices on one digital platform; helping our people share knowledge and expertise, get to know one another, and collaborate across regions and time zones. It enables us to effectively share globally-relevant news and updates, as well as creating a one-stop-shop for our people to go to for all knowledge related to the business (such as HR policies and training documents).
  • The Knowledge Library is an easy and efficient way of consolidating policies, documents and training materials into one place.
  • The Draft For feature allows comms teams to create posts for senior leaders within the business with ease; cutting down the amount of admin required to launch campaigns.
  • The analytics provided make it really simple to track campaign progress, usage numbers, and high-performing groups in order to measure and report on ROI.
  • It would be helpful if personal information could also be linked with the identity provider, so that all information could be filled out based on the individual volunteering it once
Workplace [from Meta] is particularly useful for global companies or those with dispersed teams, as the social nature of the platform allows for people to review and catch up on content in their own time and for senior leaders to create and publish content in a variety of ways (video, written, etc). It also encourages open discourse, allowing people of all levels throughout the company to engage in conversations and showcase ideas and contributions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Workplace across the whole organization. For us, it is the only place where we can gather all 12000 associates in one place. The focus of this channel is to create a sense of belonging for associates. We evaluate this factor vie quarterly ESAT. The business problem it addresses is increasing the retention rate of our employees to ensure that business continues to grow.

Currently, we have 2 main channels of communication where we can cover all company. This is the email and Workplace. With out HR Marketing team, we are doing our best in giving a bigger focus to Workplace because it is a 2-sided channel instead of email. We encourage associates to share reactions, comments (both bad or good). Also, we work on increasing leadership communication in Workplace (TownHalls for all managers from C-level team) to show associates how beneficial this channel can be, compared to others.
  • 2-sided communications - gathering feedback instantly after the communication is released (comments, reactions)
  • recognition (that's the place where we share our top achievements and associates feel appreciated - e.g. it's so cool when CEO can comment that your achievement is important)
  • platform for creative formats to engage associates to our communication (live streams, q&a, achievement posts, etc)
  • providing instant reactions from associates during live stream (we stream a lot and seeing instant reaction from the audience is important. We can comment but we cannot share reactions in the way so that the hosts see this reaction from the other sided. It'd be a perfect improvement)
  • more analytics in groups and admin panel
  • smth like Instagram stories would a cool format to add
  • better design of email notification
Well suited:
- leadership communication. When our CEO posts a video to all company - it always gets the highest engagement
- recognition/achievements posts
- live streams for education, knowledge sharing - we are a company of 12000 associates and there is no other corporate channel for us to gather more than 500 people in one place.

Less appropriate:
- sharing some very targetted messages - it's impossible to do at Workplace without creating a group. So we use email channel for such targetted communications
- instant communication like in a chat (probably it's less appropriate in our specific case because we use MS Teams for such quick communication instead of WP chats)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Having Workplace from Facebook helps us communicate with the large number of employees we have at our organization. We currently use it across the entire organization in all departments. When the pandemic began, we really ramped up the live streaming capabilities to conduct all-employee town halls to keep our employees abreast of the quickly changing protocols where our front-line employees could ask questions in real-time and receive answers in real-time directly from our leaders. Implementing Workplace from Facebook helps our large organization feel a bit smaller where 1:1 connections are being made every day from our employees across the globe.
  • Livestreaming events
  • Groups
  • Safety Center
  • A more robust video reporting capabilities
  • Additional admin reporting capabilities
Workplace from Facebook is the perfect platform for small and large companies alike. It's all about communication and making connections and transparency where Workplace checks the boxes for each.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's used by the whole organization and different countries. It helps us out in our daily interactions and for our work. With the politic to stay at home, Workplace has been our key tools to keep the best service four our customers. I recommend every company to use Workplace. It's fast and helps to do better performances.
  • Call center use Workplace to have support all the time for our customer
  • Communication between the different countries in our organization are better
  • It help us a lot in project management and agility
  • Less time between Functionalities that are on Facebook to be developed for Workplace
  • Easier way to communicate or to link with other customers
  • More tools for Projects Management, Brainstorming and Creativity
  • Better rooms"salon" for visio like Zoom; right now the quality is lacking
If your business is all about time is money or agility or connecting different coworkers, if it's upgraded with his time and isn't afraid of innovation and try to bring all the coworkers together, Workplace is one of the best tools to use. Especially if your team doesn't work in one building.
Casey Cleary (LION) | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Workplace by Facebook as a central company messaging tool and project management space where we can post quick updates on projects, create group chats to keep updated on project status, and check-in with each other. We have multiple groups to separate clients and other work and the search function and notification settings help us keep on track.
  • Messaging tool is great for quick check-ins each day or getting a hold of someone quickly in a remote work setting
  • Groups make it easy to separate clients and projects to keep work organized
  • RSS feed connectivity so we can read up on new articles posted by websites we follow
  • Can be glitchy at times, with notifications not working or delayed
  • It's more of a status update place, can't easily work on projects within Workplace
  • A little too much like Facebook, would be nice to have more project management features
Workplace is a great fit for smaller companies like 1-15 employees because it won't get overwhelming if it's your main communication channel. It's great for remote work so you can message someone if you need something or quickly post a status update, comment on project work, tag people if they need to do something, etc. If you need project management software, this wouldn't be a great fit because it would be tough to keep track of everything in its posted as comments without due dates, assigning, timing, etc.
Laura Gillenwater | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Workplace by Facebook is now pretty much our company's main way of broadcast communication (outside of email, which is still used especially for very important or time-sensitive info) and for different types of "themed" groups to share updates and info with one another. We have Workplace groups at the all-company level, for various sites, for various areas of work (both by department areas, such as HR, which has groups at both the country and global level, and by interests, such as for our DEI groups), for groups that may share an initiative, such as the Technology Employee Champions, a "secret" group for folks interested in testing and promoting new technology, etc. We also use the companion Workplace Chat as our DM application throughout the company. Workplace has allowed us to drastically decrease the amount of internal email sent, to support and create communities of interest, to stay connected as we all work remotely (we have fun on Workplace, too!), and we use Workplace Live to broadcast and record our large-scale meetings, such as our "town hall" meetings. We use Workplace to share tips with one another, share personal life experiences (creating a Workplace post about one's sabbatical experiences is a requirement of our sabbatical program), and many other things.
  • Bring groups of people together to share info, stories, updates, etc.
  • The chat app is pretty decent.
  • Workplace Live is a good large-group meeting broadcast platform.
  • It's pretty intuitive to use for anyone who's used Facebook.
  • It provides different levels of "security" for groups, allowing you to have open, closed, and "secret" groups.
  • It's easy to paste images into your posts and comments, without having to necessarily go through the process of saving an image as a file, etc.
  • It has search capabilities for finding old information.
  • It's available for both desktop/laptop and mobile devices.
  • It's secured to allow only those within the company to see company-related info (but it also has a few inter-company groups, which can be useful, too).
  • Workplace Chat has the ability to set it to Do Not Disturb.
  • You can set notifications, including email notifications, if you want to be alerted to new activity in your groups, etc.
  • You can use Markdown to format your text
  • Workplace Chat is not reliable in terms of being able to delete a comment you sent...sometimes it works, sometimes it doesn't.
  • When viewing a Workplace Live event after it's over, the comments don't always show all of them and in order, even when you choose that option.
  • Your "status" (on vacation, in a meeting, whatever) is a bit too subtle and easy for folks not to notice. We've created "badges" to use in place of our profile photo as a workaround for that, but it would be nice if Workplace had provided something like that itself.
I think Workplace by Facebook is a great communication vehicle for any mid-sized to large company. (Since it's more groups-oriented than "regular" Facebook, it might not work well for smaller companies.) I also don't have any idea what the cost is for having it, but that also be a reason that it wouldn't be worth the expense for smaller companies. For larger companies, I think it's a terrific way for folks to communicate with one another and for "the powers that be" to communicate with employees. Facebook Live is only suitable when you have a limited number of people who need to be on screen and it wouldn't really be suitable as a vehicle for instructor-led online training -- it's really most suitable for presentations (although, via the comments area, does allow for questions to be asked in writing).
MOHAMED ATEF | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
My company used to communicate through Facebook Workplace during the last 2 years, every department has its own channel to make the communication easier and more funny for team. And so on if any urgent updates or news the company used to publish it through the HR channels. One of the major reasons to use it is the Covid-19 Global Pandemic. Suddenly we are forced to stay at home and there're no communications tools.
  • The best thing in my opinion is the awesome UI, because its similar to Facebook and it's very familiar to most employees.
  • The newsfeed is a very good feature to keep track with all company updates and teams news.
  • The ability to create groups/channels for every team to keep the privacy is perfect.
  • watching videos or previewing photos/ videos took too much time
  • The similarity of the Facebook taken as drawback as per the technical teams, because they're not taking the tool seriously
Workplace from Facebook is a very cool tool for communication, files sharing, video sharing, and limited collaboration, but it also lacks some basic features that require an organization for proposals and progress tracking. Also it may be a noise tool for the too much notifications in a ordinary working day.
Score 10 out of 10
Vetted Review
Verified User
It is being used across our entire company in order to improve collaboration in the workplace and communication. The overall hope is that it will reduce the amount of emails that are sent throughout the business in total. It addition, it allows you to make groups so that it's easier to collaborate with your business segment, across business segments, or in specialized groups you're doing projects with.
  • Collaboration
  • Communication
  • Lower volume of emails
  • Group capabilities
  • File sharing
  • Older co-workers are less likely to use it.
  • Can be a time sink at work, people get distracted.
  • Only effective as long as the people you need to communicate with are also using it.
It's definitely appropriate if you want to improve your messaging and collaborative abilities within your company. It makes it easier for people to communicate both during and outside of work hours, which is especially important depending on the nature of your work. It has also reduced the volume of emails that people receive and send since now people can just share things in a Facebook group or message someone. If you think your workers will get distracted easily or post things that should only be on a personal social media place then its definitely not appropriate for your workplace. In this case, it will end up just being a platform where your employees will go to pass time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Workplace by Facebook is one of the best products that we use. It is the best tool for internal communication inside the organization, in my opinion. It is being used across the whole organization. It helps us to keep connected with the organization widely and with the team members at the lower level. It's very easy to chat, share, and connect with others in the organization.
  • The best thing is we do not have to send or accept request to connect with others.
  • It's UI is very similar to regular facebook to looks familiar.
  • My focus is on privacy. Sharing confidential documents on this platform is a little bit doubtful.
  • Its timeline is not so much useful as it also inclines to waste time by generating spam content.
Workplace by Facebook is well suited for organizations having a large number of employees or having remote work or multiple offices. It helps all of the users to connect straightforwardly, share various documents or files with other team members, create different groups for different projects, etc.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Workplace by Facebook among the whole organization. Most of our employees are encouraged to use it on a regular basis. We generally use it on a daily basis to discuss what's going on in which department. We share our documents with others in respective groups. For new projects, every team member is asked to give updates in the project groups, so that every team member knows the latest status. We generally share data and documents with each other via Workplace by Facebook. Most of the time, it's very easy to use instead of other methods of internal communications. Workplace by Facebook, at our organization, helps greatly to keep connected with each other socially and professionally.
  • Its layout is very similar to regular Facebook, so it looks familiar and easy to use. Members do not need to be trained to use it for the first time or later on.
  • We can create different groups for different departments or different projects according to our needs, and share required content over that group only; it's a helpful way to discussions, collaboration, etc.
  • Its pricing is suitable for a small or large organization.
  • It has nice mobile apps, which helps us to keep connected with the organization and project while we are away.
  • The chat feature is inbuilt in Workplace by Facebook, so we don't have to use other apps for that purpose.
  • If they could add some more features to track project statuses or task updates, it could be a great help for most of its users.
  • There could be some way to save us from managing two Facebook accounts, i.e. personal and workplace. Maybe one common portal for both.
  • Sometimes Workplace by Facebook distracts our focus, as its main wall shows endless content shared by other mates, which helps to disturb focus from the work.
Workplace by Facebook is well suited for the day-to-day requirements of internal online communication in an organization. We can keep connected with other colleges in a very easy and familiar way. These needs include: chatting with colleges, documents or data sharing with other team members, posting live updates about projects, etc. Workplace by Facebook is well suited for these scenarios. I think it's less appropriate for posting personal or non-professional updates or content.
October 09, 2019

Workplace leads the pack

David Faustina | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Initially, I buried myself into trial overwhelm as I searched for a client communication and review portal. Each one I tried suffered from one or more of the following:
  • Having almost everything but one specific element being left out.
  • The cost was prohibitive.
  • Time to learn and then deploy and teach was not an efficient use of resources.
  • Segmenting the communication and levels of access not achievable.
After about 5 trials, I was connected to an offer to try Facebook Workplace. It stepped into a perfect role for us and we use it from time to time with clients, depending on the client. I continue to recommend it to clients and a few are now using the platform. We continue to use it as an intraoffice communication tool and it is a great tool for us.
  • It provides a user interface that is familiar and proven to assist in engaging people to use the platform. The layout is clean and minimal and pleasing and that helps staff become comfortable with interacting with one another.
  • Group insights are a fantastic feature that allows you to see how a certain topic, discussion or file is performing with the staff or audience. If you are seeking feedback on a particular memo, for instance, the insights will catalog who has viewed, how many comments, questions or interactions, etc. It helps to see in real-time, the things staff or clients are excited about and then the items where no one comments.
  • Cataloging of historical information is a real benefit. The dashboard has a notes section where I will keep a lot of private and or personal reflections that I can reference at a later time. I may jot a few notes about a project so I can recall them at a later point. Many programs do this, but again, this is all within the same house and for time and memory sake, this really works well.
  • Segmenting is very easy to do. We have set up Groups for various projects, teams, clients or cohorts. You can segment as much as you want and one person may be in more than one group but maybe not all groups. Basic segmenting that works well. Notifications are sent when new posts or news is released.
  • The platform is not the same portal as Facebook so there is no chance that posts get put on the wrong timeline. With this said, what I like most is the ease of onboarding and no one has had any trouble getting up and going on Workplace. It is like Facebook, easy and something most if not all will have familiarity in navigation.
  • It would be helpful if a review confirmation checkbox was able to be placed by files that needed to be read or reviewed. Along the same line, approve, review again, etc. would be helpful checkboxes to add by files, proposals.
  • The layout is clean but suffers a bit from the center column width with two sidebars and a lot of empty space. It almost looks like a going out of business sale retail store where you notice the empty shelves. Workplace feels a bit bare at times. I think some good design modifications can help. Now on mobile, it is a great layout. I am addressing specifically the desktop browser login.
  • An admin control dashboard would be really effective and even more so with more users on the platform.
Workplace is great as a team collaboration and communication tool that is easy to deploy and eliminates friction. I would also recommend it to small agencies who need a client communication portal as it does a great job filling the need. It is also a great tool for associations, community teams, and specialty groups like a club or employee group. As long as guidelines are set and you do not have a predisposition towards paranoia, I would think any group that has a need for communication that needs to be centralized, this can serve you well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to inform staff of daily events and new projects. We also put out PDFs, photos, and forms for easy access for staff. HR and building events keep staff updated as much as possible of all the work that is being done with departments and building renovations, etc. All staff have access to Workplace. So far it's been a very helpful tool. I do wish it had some type of form building section.
  • Passing information to all staff
  • It's free
  • Chat feature
  • You can view it on your mobile device
  • Maybe finding a way to create forms other than surveys.
  • Great place for the HR department to post policies, forms, hiring.
  • Good way for departments to work together on simple events.
  • Good way to post daily events and get feedback from staff ongoing projects.
  • It should be only for work-related items. No personal information should be posted.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Workplace by Facebook as a central location for company communications. The whole company uses it, not just the software developers. We use it for internal chats, company announcements, and wiki's. Before we started using Workplace, we used several disparate technologies to meet each of these needs, so having everything under one roof has been incredibly efficient and successful.
  • One point of connection for all communication needs.
  • The layout is very similar to Facebook, so it has very little learning curve.
  • The mobile app is well made and easy to use, so we're not tied to just our laptops for communication.
  • Perhaps because it is a new offering, some of the features are a little buggy at times.
  • Currently, you cannot share your screen in a group call.
  • You can't add people outside your organization to video calls on Workplace Chat.
Workplace by Facebook works well when you have a hard time managing many technologies for chats, company information, etc. Our company had many technologies we were using, and some were used just by a single department. By switching everyone in the company to Workplace by Facebook, we lost most of the headaches that came from having everyone using different technologies for communication. If your company effectively manages its disparate communication methods already, then Workplace by Facebook will be less valuable.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Workplace by Facebook on a daily basis to coordinate the work with our clients and inside the organization. We left Slack for Workplace because it feels tidier as we can talk about one topic on a publication and about another topic in another publication and the channels never cross.
  • Tidy work
  • Almost no problem to implement (Everybody knows how to use Facebook)
  • Great chat system
  • We are still using we transfer to move big size elements.
  • No bother setup might be easier.
Workplace is great and is greater if you work with young people, the interface is similar to Facebook, so the people feel relaxed to work there. It is funny to use because time to time people respond to serious topics with a meme or a GIF that helps to relax the conversation and be happier at work.
João Almeida | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Workplace by Facebook is being used to inform colleagues about daily events and new projects. It also serves as a place to put out pdf files, photos, and forms for easy access for staff. HR and Building Events keep staff updated as much as possible of all the work that is being done with departments and building renovations, etc.
  • A very quick platform for sharing insights and following any on going discussion.
  • Chat feature and mobile device support.
  • Inform other people about relevant events.
  • The groups are not well organized IMHO.
  • It would be great to have Workplace by Facebook as a part of my personal Facebook social network account.
  • Not possible to control what information you want to see in groups, as the quantity of information can become quickly overwhelming.
Workplace by Facebook is a very good and intuitive way to have efficient conversations with groups or individuals. It is perfect when you need to post an item for review and have a real-time conversation with other team members. It is best suited in small organizations and in big organizations, Workplace by Facebook can be used in between departments for communication between team members and team leaders.
ASHOK GOYAL | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ours is a small organization and we use it across the whole organization. It saves time and it allows better co-ordination amongst team members.
  • Better coordination.
  • Time-saving.
  • Secured.
  • User-friendly.
  • Calling could be improved.
It is best suited in small organizations. In big organizations, Workplace can be used in between departments for communication between team members and team leaders.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Workplace on a daily basis. We use it for communication, both through text and audio calls, between team members. We also use many different groups within Workplace, like an Announcements group where we post important information, or Current Projects to share what we've been working on with the team, and even a Social group to post things from our everyday lives.
  • Team communication.
  • Announcements.
  • Social.
  • It could have a cleaner desktop interface.
  • I've had a lot of audio problems with calls.
  • Sometimes takes a while to refresh if my computer falls asleep.
Workplace is great for keeping up with team members and easily chatting with them throughout the day. Our company focuses a lot on interrelated projects, so there are often many different people working on one project at the same time. Workplace makes it easy to discuss these projects with our team members without having to go through email.
Sonia S. Babani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I work at Delta Airlines and at the moment the entire company, including ground staff and corporate colleagues, all use the platform. After trying many internal social platforms, this one has the highest adoption and has created a multitude of more conversations and communication between colleagues, peers, and senior leaders. By improving the corporate culture and morale through the social platform, we have also been able to understand the latest company events, announcements, and accomplishments by all staff through pictures, videos, posts.
  • It provides the ability to instantly post something the same way you would on personal Facebook accounts to let the company know of a success story, announcement, or praise for another employee.
  • The ability to stay logged into your personal account and access your company login through the same portal. This has drastically increased adoption versus any other internal social media channel that we have tested in the past.
  • The ability for others, even those you don’t work with, to comment and share posts that team members have shared. This allows for digital virality within the company, which helps foster a healthy corporate culture digitally.
  • Since most people use Facebook for their own personal social networking, the ease of figuring out Facebook for work is exceptional and get more people to adopt the platform and use it on a daily basis.
  • So far, it has addressed every need that we have had as a company. If anything, our company can work on adopting the platform even more, especially with ground staff that have wins and learnings onboard aircraft and at the airport. Being on the corporate side of the business, I would love to see some way to encourage these types of employees to post and share more.
  • I would also like to see if there is a way to have an element of paid social on the internal side so that more important announcements and press releases can be shared and can show further up on every employee's feed when they log in.
It’s easy to use and is so similar to how we use Facebook for personal social networking. However, I can see how this becomes a problem when employees are spending too much time on the platform and less focus on the job. This especially applies to employees that work front line.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I have used Facebook's workplace, but not in my Organization. I have used it in the non-profit organization that I volunteer for. It's a very good tool, and is actually free or costs very little. It's made it easy to share files and do a group chat. It's convenient, easy to use, and available for free.
  • Group Chat.
  • Newsfeed -- this is kind of unique for a connectivity tool like this.
  • Video calls through phone make it very convenient.
  • It is not very popular.
  • The pricing is very reasonable, but not many are aware of it.
It is well suited for a non-profit or any social groups where the budget is low but communication plays a key role. It helps in sharing files, media, photos/videos, etc. Many big Organizations may not choose Facebook's workplace, as it may seem like a social media tool because of its association with Facebook.
Chandan Vishwakarma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Workplace by Facebook is being used by the whole organization. It is originally implemented to bring everyone at one place and share their Experiences, Problems, Knowledge and thoughts with each other. People from all the Hierarchy are collaborated at one place to have the transparency of What is happening across organization and locations. Idea to Bring workplace is to have more employee friendly communication.
  • No need to Send a Friend request and wait for acceptance to start Communicating. Everyone in the organization is already connected to you.
  • You can understand the hierarchy more easily, Communicate the Cases directly to the concerned person/team, Post an experience across the platform for everyone.
  • This Has the capability of removing the legacy Internal chat application and use Workplace Instead.
  • Adapting to this software does not take a moment if you have ever used the Facebook. Everything is exactly same except you don't have to send the friend request.
  • If Workplace by Facebook can adapt to Screen Sharing and other Content Communication which is highly required across the Industry, it will be a total game changer.
  • Strictness to more user data on the profile page will bring more transparency within the organization. Like Basic User Photo, Designation, Location. etc
  • Having Badges/Levels for the Users based on their contribution across the organization and teams can make the Workplace more interesting and quick adapting.
Workplace by Facebook is something like a social Community. It is very much effective in the cases where an individual wants to raise a point/concern/issue /idea and people can look at it and respond or take action if required. The Voice reaches to all the hierarchy at the same time and no time on approvals or clearance is taken. The Output is very much transparent to everyone.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Workplace is currently being used by almost our entire organization, with a few holdouts that haven't seen the value. We were looking for a more efficient way to communicate and collaborate than email, but other simpler chat clients were not being adopted consistently. Workplace offered an office communication tool with almost no learning curve for most users. For teams that have adopted it successfully, it has both reduced the number of email conversations required and offered a more seamless interaction opportunity for remote users.
  • Minimal learning curve - besides being generally intuitive, the functions and interface are familiar to anyone who uses Facebook.
  • Balanced notifications - many competing tools have notifications that are either too intrusive and frequent or not helpful enough, while Workplace is a good middle ground.
  • Flexible - polls and comments have a variety of business uses that make it a much more robust communication tool compared to strictly chat-based options.
  • Limited project management options - no good way to track tasks or projects, so other tools are needed.
  • Easy to dismiss for people who don't see the value - the Facebook-like nature of the tool can be a liability when it comes to wanting management to take it seriously.
  • Chat interface has downsides - the standalone chat applications can be a bit buggy, and the chat interface within the web view is not ideal.
  • No intuitive way to message a group - chat options like Slack are better at easily messaging a group or department, where in Workplace you have to be a member of a group to start a conversation.
Workplace is an excellent and intuitive way to have efficient conversations with groups or individuals. It excels when you need to post an item for review and have a real-time conversation with a team. It also takes advantage of the Facebook-style interface to give remote employees a way to interact and engage with the team that offsets the need for face-to-face conversations. It does not replace task and project management tools though.
September 13, 2019

A social approach to work

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Workplace is being used across the organization in order to collaborate and be aligned on our shared goals. As the central hub of communication of the company, Workplace helps each member be informed and updated about the company´s current initiatives and plans as well as allows groups and teams to organize and communicate to focus the efforts on things that will have an impact.
  • Extremely easy to use as-is modeled on Facebook's platform.
  • Works well in any device (mobile and desktop).
  • Very easy to upload media and share it with the teams.
  • It can be used for distraction rather than focus.
  • Hard to keep track on threads.
  • Notifications system needs to be improved.
Workplace is good for big organizations or remote locations where a central hub of communication is very useful and you can foster a sense of community and closure between different teams that work in different time zones. It is useful for big international companies but may not be best for smaller organizations.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
I was an editor for a website that reviews board games, video games, movies, books, etc. The community of writers was very large, and we had previously used Slack to communicate with one another in our departments, but didn't pay for the premium version of Slack, so messages would get deleted. The organization switched to Facebook Workplace as a way to try to keep track of things and communicate via chat.
  • Segmented groups for chat.
  • Different permission levels as far as admins or users.
  • There's little or no way to track tasks or manage items.
  • The personal "wall" feature seems very useless.
It might be well suited for a large team to communicate and collaborate on projects. It's a fine communication tool, but very poor for scheduling, task management, etc. If I'm going to use a "workplace" tool, I'd like for it to function as more than just a glorified chat feature.
Adam Montgomery | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Workplace by Facebook is used by our entire organization. We use it as a communications and collaboration platform to share ideas and brainstorm. It's a great platform for sharing important company news, updates, and events. We also use it for quick polling and surveys to get feedback from employees. It's one of the first things we introduce to new employees so that they can get up to speed.
  • It is so easy to introduce to employees because it has the same look and feel as Facebook, which the majority of our employees are already familiar with.
  • It's a communications, collaboration, and file/document sharing tool all rolled up into one. It eliminates the need for other software.
  • Our HR team uses it constantly to keep employees up to date on company news and for polling to get feedback on new initiatives.
  • There's a slight concern over the privacy and security of company and employee information. This concern is increasing with each revelation about Facebook's use of data.
  • I am not a fan of the Messenger and Workplace App being separate; just like with regular Facebook. I wish they were combined in the same app.
  • Although overall I do find Workplace by Facebook productive, occasionally I find myself losing time by scrolling and clicking too much on company gossip and news.
To me there's not a better tool out there for sharing company and employee news. If you use Facebook, then you will have no problem transitioning to Workplace by Facebook. If you are concerned about getting distracted and losing time (which may happen on Facebook) don't be concerned. The developers of Workplace by Facebook have really done a good job about making it a productivity tool first, and a social tool second.
Return to navigation